5 January 2005 To John and the staff at Capitaiand Autobody in Albany NY:
A short time ago I was involved in my first car accident. At the age of 18 this was the most devastating event of my life thus far. Nothing more than a kid, I had no idea what to do. I expected to have as much money as possible squeezed out of my pocket by insurance and rental companies. The last thing I needed was to be taken advantage of by an average money-hungry auto repair business
Confused as to what I should do, I had my possibly totaled car towed to you. ! was surprised as you went out of your way to explain everything 1 could expect from and exactly how to go about dealing with the insurance company. The car was totaled and according to the insurance company I was liable for 25 percent of the storage costs and it
was up to me to get it out of your lot. To this you simply said not to worry about it. At first it seemed the insurance company would not take the totaled car off my hands leaving another hassle to deal with. At this, you simply said you d take care of ridding me a junk car I had no use tor now. Ail this at no cost to me.
Your professional and friendly attitude helped ease the stress and trauma of this unexpected event. I will gladly bring my business as a customer for anything ! may need in the future and recommend anyone else to do the same. Thanks again!
- Joseph Lennon
I wanted to take the time to thank you for your exceptional service. Your personal compassion and exemplary auto body skills eased any concerns I may have had immediately following the accident. I am truly thankful for your assistance and would highly recommend CapitaLand Auto Body to anyone searching for automobile repair. Thank you again and best wishes for a happy and prosperous New Year.
- Katie Hess M.P.H., R.D.
I want to thank you for all your help, not only by the beautiful job you did putting my daughter Dana's car back together again but for all your support and kindness. You should be commended for all your hard work and dedication you put in this job. You took the time to talk me through "the process" dealing with the insurance company and made sure they didn't eat me alive. When they had me going in circles with their hidden rules and regulations you kept me on the straight and narrow. I thank you for that.
I believe I called you just about every day for two or three weeks while fixing the car and not once did you rush me through my conversation or make me feel like a complete idiot. It's real sad how ignorant you become when it comes'to dealing with the insurance company and all their fine lines and secret protocols that are never explained to you when you sign your life away and your money until it is too late.
You saved me from those vultures and you gave me a backbone. You took control when I lost control and I thank you for that. I feel I was given an angel that day you came into my life. I thank God for that. Though I never met you, I feel I've known you forever. That's how comfortable you made me feel. I will recommend you to everyone and 1 know I will be giving you jobs in the future, Dana is still young and careless and I have two other children that have yet to experience the world of driving.
Thank you from the bottom of my heart, Capitaland Auto body you don't know how lucky you are to have John working for you. He is truly irreplaceable. God Bless you
and your family.
- Ann M. Grimsley
When one is involved in the trauma of having an accident, it is most gratifying to have your own champion.
And your work is beyond reproach.
- Norton P. Frank
Thank you very much for fixing my car. It's never looked so great. I appreciate your patience and openness in allowing me to pick up my own parts for the repair, I could not have been so successful with this project without your help. My car is beautiful... beautiful (can't say it enough). Thank you for a speedy repair and also for all your unexpected extra work. I am very happy with the finished project as well as the level of professionalism at the Capitaland Body Shop.
- Erin Simendinger